Protecting Your Information Is Our Responsibility

Last Updated: January 2026

1. Introduction

www12 is an online betting and casino platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information. This Privacy Policy explains what types of information www12 collects, how it is used, with whom it may be shared, and what rights you have over your information.

This policy applies to the www12 website, mobile application, and other digital services. By registering on our platform or continuing to use our services, you are considered to have read, understood, and agreed to the terms of this Privacy Policy.

2. Information We Collect

www12 collects the following types of information as needed to provide its services:

2.1 Information You Provide Directly

When you create an account on www12 or use our services, you directly provide the following information:

• Full name and date of birth (for age verification)
• Valid mobile number and email address
• Residential address and nationality
• National ID card or passport details (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers and bank account details
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device model
• Login time, session duration, and user activity logs
• Browsing patterns on the website and page visit history
• Information collected through cookies and similar tracking technologies
• Geolocation data (subject to your device's permission)

2.3 Transaction Information

The following information is recorded when financial activities are carried out on our platform:

• Deposit and withdrawal amounts, dates, and methods
• Betting history, gaming activity, and results
• Information related to bonus claims and wagering
• Payment processing information and transaction reference numbers

3. Purpose of Using Information

www12 uses the collected information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming and betting services without interruption
• Correctly delivering bonus and promotional benefits

3.2 Meeting Legal Obligations

• Age verification — ensuring services are provided only to those aged 21 and above
• Completing the identity verification (KYC) process
• Complying with anti-money laundering regulations
• Maintaining records in accordance with applicable laws

3.3 Security and Fraud Prevention

• Detecting and preventing suspicious activity
• Ensuring account security and blocking unauthorized access
• Maintaining the integrity and fairness of the platform

3.4 Customer Support and Communication

• Providing support through 24/7 live chat and email
• Sending important notifications related to your account
• Analyzing user experience to improve service quality

4. Information Sharing and Third Parties

www12 never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Providers

We share necessary information with trusted technology and payment service providers that assist in our operations. This includes payment processing partners (bKash, Nagad, Rocket, Upay, and banking infrastructure), gaming software providers, and cybersecurity service providers. All such parties operate under data confidentiality obligations.

4.2 Legal Authorities

If required by legal obligation, court order, or a legitimate request from a competent authority, www12 is required to provide information to the relevant authority. This is always done within the limits of applicable law.

4.3 Business Transfers

If www12's business is merged, acquired, or transferred in the future, user information may form part of that process. Users will be notified in a timely manner before any such change.

5. Cookies and Tracking Technologies

www12 uses cookies and similar tracking technologies to improve the functionality of its platform and personalize the user experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used for important tasks such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling these cookies may cause the platform to not work properly.

5.2 Functional Cookies

These cookies help remember your preferences and experience, such as display settings or game preferences. They make each of your visits more convenient.

5.3 Analytics Cookies

We use analytics cookies to understand how users are using our platform. This information helps improve service quality. These cookies do not contain personally identifiable information.

6. Data Retention Period

www12 retains your personal information only for as long as it is relevant and necessary. General guidelines are as follows:

• Active account information: for the entire duration the account remains active
• Transaction information: for a minimum of five years after a financial transaction is completed
• Identity verification documents: for a specific period as required by law, even after account closure
• Communication logs and support tickets: for a reasonable period after the issue is resolved

Once the retention period has ended, information is securely and permanently deleted or anonymized.

7. Data Security Methods

www12 applies industry-standard security measures to protect your information:

7.1 Technical Security

• SSL/TLS encryption — all data transmissions are encrypted
• Stored data is protected through 256-bit encryption
• Firewall and intrusion detection systems are active
• Use of secure data center infrastructure
• Regular security testing and vulnerability assessments

7.2 Organizational Security

• Employee access to information is controlled on a need-to-know basis
• Regular employee training on data privacy
• A rapid response plan in the event of a data breach
• Verification of the security standards of third-party service providers

8. Your Rights and Controls

As a user of www12, you have the following rights over your personal information:

8.1 Right to Access

You may ask at any time what information www12 holds about you. Send this request to [email protected] and we will respond in a timely manner.

8.2 Right to Rectification

If any information held about you is incorrect or incomplete, you may request that it be corrected or updated. This can be done through your account settings or by contacting customer support.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that if there are legal, regulatory, or contractual obligations, some information must be retained for a specified period.

8.4 Right to Object to Processing

You may opt out of receiving marketing communications at any time and, in some cases, request that restrictions be placed on the processing of your information.

8.5 Right to Data Portability

You may request a copy of the information held about you in a structured, commonly usable format.

9. Responsible Gaming and Data Protection

www12 manages responsible gaming in a manner consistent with privacy. The main purpose of monitoring your gaming behavior is to identify potentially problematic patterns and provide support where needed — this information is not used for advertising or marketing.

For more information on responsible gaming, please visit our Responsible Gaming page.

10. Protection of Children and Minors

www12's services are for those aged 21 and above only. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on our platform, please contact us at [email protected].

11. International Data Transfers

Due to our technology infrastructure and service partners, your information may sometimes be processed or stored outside Bangladesh. In such cases, www12 ensures that appropriate security measures are maintained and that data protection standards are not reduced in any way.

12. Third-Party Websites and Links

Our platform may sometimes include third-party game software or payment gateways. These third parties have their own privacy policies and www12 is not responsible for their methods of collecting or using information. We recommend that you read their policies before using the relevant services.

13. Changes to the Privacy Policy

www12 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• Displaying a notice when you access the platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this page

If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy.

14. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We treat all privacy-related requests and complaints with the utmost seriousness and make every effort to resolve them as quickly as possible.